Introducing Our DS Product Lines

Helping stations win their local markets with Content & Distribution, Revenue & Marketing, Analytics, Editorial, and Preferred Partner products and services.

In support of our recent announcement that effective September 30, 2016, NPR Digital Services is transitioning its streaming service from Limelight to Triton Digital, we have added a new player option for Core Publisher stations specifically for Triton Digital streams.  The Triton Player is now an option for your station to select in your Core Publisher Stream Management options.  

Triton Player Features include:

We’re happy to announce that new versions of the NPR Story API Plugin for WordPress and for Drupal have been released and are available for your use!

Why should I use the NPR Story API Plugin?

NPR Story API Plugin can be added to your WordPress or Drupal site with minimal technical expertise. This will allow you to easily:

NPR One Newscast Expiration Options

Podcasting is an important tool in the digital landscape for sharing your station content.  We’ve received great feedback from stations regarding podcasting capabilities in Core Publisher.  We’ve heard you and we have taken steps to improve the way Core Publisher manages podcasts!
 

We want to give a special thank you to our diligent podcast pilot group for helping us test these updates on their live Core Publisher sites: Vermont Public Radio, KUOW, KMUW, Michigan Radio, and Southern Carolina Public Radio.

We are working on integrating new features from Salesforce Marketing Cloud into the NPR DS station accounts.  Below is more information on what is available now, and what's coming later this year:

Admin Mobile App for iPhones -- Available now!
Share results of your email campaigns away from your desk

If you’re using a iPhone (Android version is coming soon), you can now download a free Salesforce Marketing Cloud mobile app to manage, view and share results of your email campaigns without being tethered to your desk.

Sample sustainer upsell modal window
Visual design: Adam Kiryk

Below is an update on what's being worked on for the NPR DS Marketing Forms this summer. 

**Update** More information is available in the recording & slides from the Summer Updates Webinar held on 7/7/2016:

In the fall, when we did our last semi-annual PubMetrics presentation, the news about public radio live streaming wasn't great. After years of steady growth, we saw streaming cume and total listening hours level off.

2016 looks very different. Total listening hours are growing again, up 14% year on year for Q1 when we look at a broad range of 240 station streams. Cume is up 8%. More people are listening, and listening time per session also ticked up in Q1.

What's happening on your website right this second? How many people are there and what are they doing? Are there things you should know right now that could inform what stories you publish or where you invest more time?

WAMC/Northeast Public Radio, headquartered in Albany, New York, is a public radio network serving parts of seven northeastern states. On March 9, Rakiesha Chase-Jackson, Asli Binal, Michael Fussell, Jackie McBride and Justin Brown, all from NPR Digital Services (DS), paid WAMC a visit to spend some time with their team as part of our Inside/Out Project.

Newscasts overall perform really well in NPR One. But, here are a few things we’ve learned recently about how you can make the most of your local newscast in NPR One.

1.       They are shorter than 5 minutes long. There is a sharp drop in performance once newscasts get over 5 minutes in length.

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Our Help Center contains links to product FAQs, training videos and a link to our support form.

Read the Latest from Digital Services

What we know about our repeat users (digital conversion study)

In July, the Station Analytics team started an on-going investigation into the long-term site interaction trends that correlate with higher levels of site engagement and donation. Recently we shifted our focus from donors to repeat users of our sites with the goal of better understanding our loyal audience. Here's what we were able to learn about visitors who come to our sites more than once. Our standard Google Analytics numbers have been misleading us. When looking at our regular reporting...
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Community Calendar: The Beta Release

Last November, we promised to release a new set of features for creating, listing, and promoting community events within Core Publisher starting this winter. Our team has been working hard, and we’re pleased to announce that the beta version is now live. What do you mean, "beta" version? It means we're working with a few stations to stress-test Community Calendar under diverse conditions in order to expose — and fix — potential problems before they cause meaningful trouble. We know how...
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Webinar Recording: Introducing Salesforce Marketing Cloud

Recording and slides from the 10/1/15 webinar introducing NPR Digital Service's new email marketing service for NPR Member Stations powered by Salesforce Marketing Cloud (formerly Exact Target). All stations using the old Pulse/Lyris email marketing system will need to move off the old system before 2/26/16. Please contact us with any questions. Webinar Recording: https://youtu.be/nfJ-Vk4WppY Webinar Slides (PDF)
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NPR DS gathers & coordinates SoundExchange royalty reporting for entities covered under CPB and SoundExchange agreement through 2020.