Stephanie Miller

Director of Station Relations and Communications

Stephanie is the Director of Station Relations and Communications for NPR Digital Services. As Station Relations Director, Stephanie leads a diverse team to provide strategic relationship management, product implementation, customer support, and communications with stations.

Stephanie was the Account Director for Triad Retail Media with the CVS Online Media Program. As Account Director, Stephanie was the business lead managing the development of the program and relationship with CVS.

Prior to Triad Retail Media, Stephanie was the Director of Digital Media for Boston’s CBS Local Media digital property cbsboston.com. As Director of Digital Media, Stephanie was responsible for implementing the CBS Local digital strategy; developing multi-media promotional and brand strategies for cbsboston.com; and integrating those strategies with the broadcast properties WBZ-TV, WSBK-TV (TV38), WBZ NewsRadio 1030, and 98.5 The Sports Hub. Stephanie oversaw the creation and implementation of programs to transform the company with education, social media, integrated media experiences, and operational procedures.



Stephanie joined Boston’s CBS Television Stations in 1999 and had been integral to the stations’ digital development. She was promoted to Director of Digital Media in 2006 and was also part of the WBZTV.com digital team who took top honors in 2007, 2008 and 2009 with a regional Associated Press Award and who won the 2006 regional Edward R. Murrow Award for Best Website/Large Market. In September 2011 she was promoted to Director of Digital Media for Boston's CBS Local Media. With more than fifteen years of professional experience within technology and new media, Stephanie was a Novell-certified Internet business strategist. 



Stephanie graduated from Boston College in 1996 with a BA in History. She resides in a neighborhood of Boston with her husband and two children.

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SoundExchange Update
11:08 am
Wed October 1, 2014

Revising annual fees for SoundExchange reporting services

Effective January 1, 2015 (with Q2 reports) NPR Digital Services is revising annual fees for SoundExchange reporting services.  NPR Digital Services is the sole reporting service for all stations choosing to have digital music royalty payments covered by the CPB-SoundExchange Webcasting Agreement.

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Digital Strategy
6:06 pm
Tue July 15, 2014

PMDMC Session Recap: Why Have A Web Site?

If you missed PMDMC, now is your chance to listen to a great discussion about what is important about or why stations should have a web site. For me, this was about opening a discussion around the purpose, service, and goals around web sites as a piece within a digital strategy. Reinforcing the need to use audience data and behavior to inform where and how to invest into developing a web site. It was a pleasure to be on this panel with Kevin, Alex and Karen, and I wanted to say thank you to Greater Media for including me.

Session Summary:

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iTunes Radio
12:42 pm
Tue April 15, 2014

NPR and Member Stations on iTunes Radio

On March 24, 2014, NPR's acting President & CEO Paul Haaga announced a pledge to build a transformative local/national presence in the digital environment, and bring NPR and Member Station content to audiences however they choose to listen. Following an approval by the NPR Board of Directors, NPR became the first provider of news/talk content on iTunes Radio.

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Happy Holidays
5:13 pm
Thu December 19, 2013

Happy Holidays from NPR Digital Services

Wishing all our station partners a successful new year.
Composer 2
2:20 pm
Mon November 11, 2013

Roadmap for Addressing Composer 2 Issues

Thank you for working with us while we address Composer 2 issues and remaining core features. Your feedback continues to help us identify those issues. We wanted to update you on our current priorities and our timeline for addressing your concerns.

CRITICAL ISSUES

Stations currently using Composer 2 have identified several defects that our development team is working to address.

Current Priorities

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3:08 pm
Tue October 22, 2013

Steve Mulder on his ‘venn diagram of happiness’ at NPR Digital Services

Lead in text: 
Steve Mulder shares how DS approaches the work we do for and with stations through the lens of his UX expertise.
Judy Siegel: Can you discuss the role NPR Digital Services fills in the overall NPR organization? Steve Mulder: We're a Boston-based group within NPR that focuses exclusively on serving NPR stations across the country. In a nutshell, we provide products, services, and consulting that help stations become as powerful online as they are on air.
3:07 pm
Tue September 3, 2013

Create StateImpact Features in Core Publisher

Lead in text: 
You will find some of StateImpact's recommendations for how you can duplicate some of those features (including maps, charts and graphs, tables, document viewers, images, topic pages, pages, featured posts) on your station site.
NPR Digital Services has created an excellent resource for reporters who are new to Core Publisher, replete with a downloadable manual. There are a few things, though, that we've grown accustomed to created on our WordPress StateImpact sites that are not yet included in that documentation.
2:54 pm
Tue September 3, 2013

How StateImpact Sites Can Use the NPR API to Share Posts

Lead in text: 
We’re implementing a new WordPress plugin to “ingest” StateImpact posts into the NPR API and, thus, your stations’ sites.
We're implementing a new WordPress plugin to "ingest" StateImpact posts into the NPR API and, thus, your stations' sites. Most of our states have been pushing posts to the API since launch. But the plugin that we'd been using had limited functionality.
Core Publisher
1:56 pm
Thu August 8, 2013

Release Update: Fixes for Audio uploads, Analytics Dashboard, Composer 2 integration and More

Over the last few sprints we have made the following updates and fixes:

  • fixed Top Referrers in Analytics Dashboard
  • moved the Core Pub codebase to Git
  • updated "170 Million" block branding
  • added program list from Composer 2
  • moved everyone to the new audio upload process
  • fixed top banner alignment

See additional details below. 

Fixed Top Referrers

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Help Center
1:38 pm
Thu August 8, 2013

Announcing the New DS Help Center for Self-Service Support Resources

NPR Digital Services is pleased to announce that we have developed a new support Help Center to provide additional self-service resources for stations to get answers to frequently asked questions, step-by-step how to instructions, training videos, and printable manuals for most of our products and services.

Our goal is to provide a variety of channels for stations to resolve any issues you have as quickly as possible, and reduce the need for submitting tickets for common questions and support needs.

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