Stephanie Miller

Managing Director

Stephanie is the Managing Director for NPR Digital Services. She oversees the operations and staff of the Boston office, and is responsible for ensuring that Digital Services continues to deliver value to stations and aligns more closely with NPR’s audience development strategies under the NPR Digital portfolio.

Stephanie was the Director of Station Relations and Communications for NPR Digital Services, Stephanie led a diverse team to provide strategic relationship management, product implementation, customer support, and communications with stations.

Stephanie was the Account Director for Triad Retail Media with the CVS Online Media Program. As Account Director, Stephanie was the business lead managing the development of the program and relationship with CVS.

Prior to Triad Retail Media, Stephanie was the Director of Digital Media for Boston’s CBS Local Media digital property cbsboston.com. As Director of Digital Media, Stephanie was responsible for implementing the CBS Local digital strategy; developing multi-media promotional and brand strategies for cbsboston.com; and integrating those strategies with the broadcast properties WBZ-TV, WSBK-TV (TV38), WBZ NewsRadio 1030, and 98.5 The Sports Hub. Stephanie oversaw the creation and implementation of programs to transform the company with education, social media, integrated media experiences, and operational procedures.



Stephanie joined Boston’s CBS Television Stations in 1999 and had been integral to the stations’ digital development. She was promoted to Director of Digital Media in 2006 and was also part of the WBZTV.com digital team who took top honors in 2007, 2008 and 2009 with a regional Associated Press Award and who won the 2006 regional Edward R. Murrow Award for Best Website/Large Market. In September 2011 she was promoted to Director of Digital Media for Boston's CBS Local Media. With more than fifteen years of professional experience within technology and new media, Stephanie was a Novell-certified Internet business strategist. 



Stephanie graduated from Boston College in 1996 with a BA in History. She resides in a neighborhood of Boston with her husband and two children.

Ways to Connect

Jennifer Strachan from KPLU shares her stations' experience with making the often painful and necessary changes to see success emerge with digital innovation. A couple of key things I took from this article: 1. Follow data and best practices; not your gut. 2. Your station's digital experience may not look exactly like your on air experience; that's okay. 3. Fancy tools won't help you succeed; your station's commitment to execute will. 4. Be open and quick to change course when you know something isn't working.

We are excited to share with you that we are rolling out mobile websites for all Core Publisher sites. Over the next few weeks we will be reaching out to you individually as your mobile site is ready.

The significant growth in traffic to all Core Publisher sites from mobile devices over the last year has influenced us to develop a mobile web theme within the Core Publisher platform. Previously, we shared our findings and the work we started as a response to this trend. (Read why mobile web matters)

Summer is great for vacations and relaxation, but in an election year, news stations are ramping coverage of campaigns, the conventions, and eventually, election night in November.

Join Michelle Bellettiere on July 26th at 3 p.m. ET for an informative training session to deepen your knowledge of Google Analytics. We all recognize how important it is to understand what your audience is doing in the digital spaces; and learning to correctly interpret the data is a key to your digital success.


Join Bob Kempf, Stephanie Miller, Jenny Golden, and NPM’s Bryan Moffett on Thursday, June 21, 2012 at 2 p.m. ET for an overview of the various ways NPR Digital Services supports digital revenue generation for stations.

This webinar is recommended for station leadership including GMs, development, underwriting, and membership managers. We’ll cover:

Join us on Thursday, June 7th at 2:00 p.m. ET for a Product & Technology Overview.  In addition to providing a host of great services, like Core Publisher, Analytics and Digital News Training, NPR DS offers a suite of new products and technologies available to stations.

In this webinar, you will learn about:

Are you looking to change your current CMS or are you on the PI Platform? Check out Core Publisher.

Note: If you are a Public Platform, Newsroom, or Arts user, we will need to migrate you to Core Publisher by the end of September 2012, as NPR Digital Services will no longer support these modules.

NPR Digital Services announced Thursday the release of a new home page layout available to Core Publisher stations.

The new modular home page offers stations: 

  • 3 column page layout
  • More flexibility over home page layout
  • Custom blocks for curated featured content
  • Multiple ways to promote content and station initiatives
  • The ability to preview changes before publishing

Here are the slides presented during Thursday's webinar:

Yesterday evening we were alerted to a failure within our network firmware impacting retrieval of NPR produced API stories. We have defined this error to affect only NPR stories updated between Friday and Monday. This issue did not affect any locally produced stories.

When NPR updates or deletes stories a command is sent to the API to retrieve the updated version or to delete the story from the Core Publisher database. This error caused by the firmware failure sent a delete command for all updates, which removed the stories from your site.

I’m happy to report that we’ve been able to negotiate a renewal to NPR's agreement with Associated Press that will allow AP photos to display with NPR-authored stories to all sites with station-level access to the NPR API, including all Core Publisher sites.

Please note -- these photos can only be used to illustrate the story they are assigned to and may not be used in other stories.

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