Background on January 30 API outage

Jan 31, 2012

Yesterday evening we were alerted to a failure within our network firmware impacting retrieval of NPR produced API stories. We have defined this error to affect only NPR stories updated between Friday and Monday. This issue did not affect any locally produced stories.

When NPR updates or deletes stories a command is sent to the API to retrieve the updated version or to delete the story from the Core Publisher database. This error caused by the firmware failure sent a delete command for all updates, which removed the stories from your site.

Digital Services is to trying to recreate the error in our testing lab for further investigation into what happened. Our immediate response to prevent this error from happening again is to update the firmware and commands within the API. These updates will take place in an maintenance window one night this week.

We apologize for any inconvenience, and we appreciate your patience.  If you have any questions, please contact me by email or phone.

Stephanie Miller

Director of Station Relations and Communications, NPR Digital Services

smiller@npr.org