Webcast Metrics FAQ

Q: How much does the Webcast Metrics service cost?

A: Webcast Metrics is covered by your station's Digital Services fees; there is no additional charge for this service.

Q: How do I sign my station up for Webcast Metrics?

A: Send an email to analytics@ds.npr.org and indicate your interest in the Webcast Metrics service.

Q: In which time zone are the statistics reported in Webcast Metrics?

A: Currently all statistics are based on eastern time. Eventually Webcast Metrics will support different time zone.

Q: How much time does a user needs to be connected to a stream in order to be part of the statistics in Webcast Metrics?

A: A session needs to be at least one minute to be counted as a connection in Webcast Metrics. Please note that a session cannot last for more than 24 hours.

Q: When are the monthly statistics available?

A: Monthly statistics become available the 5th of each month for the preceding month.

Q: What is the difference between “started” and “active” sessions?

A: Started Sessions are defined as the number of sessions that physically began in the defined interval for the specified daypart. Active sessions are all sessions that were active regardless of when they started. So, it is common to have a session start in a previous daypart or interval and continue to be active into the current  daypart and interval.