Stephanie Miller

Managing Director

Stephanie is the Managing Director for NPR Digital Services. She oversees the operations and staff of the Boston office, and is responsible for ensuring that Digital Services continues to deliver value to stations and aligns more closely with NPR’s audience development strategies under the NPR Digital portfolio.

Stephanie was the Director of Station Relations and Communications for NPR Digital Services, Stephanie led a diverse team to provide strategic relationship management, product implementation, customer support, and communications with stations.

Stephanie was the Account Director for Triad Retail Media with the CVS Online Media Program. As Account Director, Stephanie was the business lead managing the development of the program and relationship with CVS.

Prior to Triad Retail Media, Stephanie was the Director of Digital Media for Boston’s CBS Local Media digital property As Director of Digital Media, Stephanie was responsible for implementing the CBS Local digital strategy; developing multi-media promotional and brand strategies for; and integrating those strategies with the broadcast properties WBZ-TV, WSBK-TV (TV38), WBZ NewsRadio 1030, and 98.5 The Sports Hub. Stephanie oversaw the creation and implementation of programs to transform the company with education, social media, integrated media experiences, and operational procedures.

Stephanie joined Boston’s CBS Television Stations in 1999 and had been integral to the stations’ digital development. She was promoted to Director of Digital Media in 2006 and was also part of the digital team who took top honors in 2007, 2008 and 2009 with a regional Associated Press Award and who won the 2006 regional Edward R. Murrow Award for Best Website/Large Market. In September 2011 she was promoted to Director of Digital Media for Boston's CBS Local Media. With more than fifteen years of professional experience within technology and new media, Stephanie was a Novell-certified Internet business strategist. 

Stephanie graduated from Boston College in 1996 with a BA in History. She resides in a neighborhood of Boston with her husband and two children.

Ways to Connect

Throughout the past year, alongside the NPR-Member Station Compact process, we’ve worked to define and enact a collective strategy to digitally transform public radio.

Core to this strategy is the development of a Digital Network: an integrated system of tools and services designed to enable more coherent and scalable experiences for our audiences, reduce redundancies across organizations, and support a more collaborative culture of innovation, where groundbreaking work from NPR and stations can be more easily shared.

In the last four years, NPR Digital Services has launched a joint partnership to invest in a suite of tools and services to serve Member stations' digital strategies. After those four years of building, rolling out, and upgrading tools, it's time to focus on portfolio maintenance to prepare for our next leap forward together.

For Core Publisher stations, we are launching the next generation of Community Calendar, replacing our old Public Interactive Events platform that we will retire at the end of this summer. We hope that you’ll be able to use the updated events functionality to engage your audience in real life, not just over the air or on your website.

NPR Digital Services is excited to announce that on Friday, December 18th, we upgraded our help center and ticket submission form to Salesforce’s

We wanted to share with you an experiment that Facebook is introducing today that brings audio previews to Facebook posts. Arising from our ongoing conversations with Facebook, NPR agreed to partner on this experiment as we believe it fits within our overall digital strategy of reaching new audiences, increasing engagement, and ensuring connection back to Member Stations.

In the days after the attacks in Paris, NPR deployed on multiple fronts, with special coverage by shows, Newscast reports, continuous updates online, and on-the-ground stories by reporters, producers and hosts in Paris.

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NPR Digital Services

NPR One Managing Director Sara Sarasohn talked with Current's podcast host Adam Ragusea about the app’s purpose, how it works, and what the network is learning about users’ listening habits and preferences.

Last year, we launched NPR One as part of NPR’s plans to build a transformative digital listening platform that will make public radio content available wherever people tune in. Most importantly, the app would provide stations the ability to connect and capture listener information for stations, so that stations can build relationships directly with that new audience.

We are excited to announce a special Core Publisher training opportunity for all current Core Publisher users to refresh and sharpen their web production and site administration skills.

Core Publisher Summer Training Sessions: August 4 ­through September 15

“This reflects the larger consumer trend that we see across all media, which is live consumption of any media, including television, shifting to on-demand, self-curated experiences,” Steve Mulder, NPR’s senior director of audience insights, told me in an interview at the NPR Digital Services office in Boston.

Core Publisher and NPR One Recognized for Outstanding Achievement

BOSTON – NPR Digital Services announced that Core Publisher and NPR One have been selected as finalists in the Best B2B Technology and Best Mobile App categories for the 19th Annual MITX Awards. Held annually by the Massachusetts Innovation & Technology Exchange, the awards recognize excellence in concepts and creations in marketing and technology produced or developed in New England.   

Please be advised of two important product announcements:

1.    Upgrade to Public Events Calendar product:

Update: Core Publisher work continues into the fall. We are working towards a pilot release with a few select stations in mid-December to understand how to best help stations make the change. Our goal is to make this new Core Publisher event features available to all by February pending any major issues with the early users.

We’re pleased to announce the availability of new integration services that support the Public Media Platform's goal of making it easier for viewers, listeners and mobile audiences to find and interact with news, cultural and educational content produced by public media. These services - new functionality within Core Publisher and a new PMP Drupal module - allow stations to access and publish PMP content to their websites.

When it comes to search on mobile devices, users should get the most relevant and timely results, no matter if the information lives on mobile-friendly web pages or apps. Starting April 21, we will be expanding our use of mobile-friendliness as a ranking signal. This change will affect mobile searches in all languages worldwide and will have a significant impact in our search results.

The Infinite Dial 2015, the latest in a long-running series of studies on consumer adoption of digital media, was released today. The study, released today, is the 23rd in a series dating back to 1998 that use the “gold standard” of survey research – a random probability telephone sample representative of all Americans ages 12 and older.

Over time, many member stations have created maps, graphics and other projects for their websites that were sized to fit Core Publisher’s fixed-width layout. But with the responsive mobile-only sites, and Core Publisher going to a fully responsive design, these elements either don’t work or won’t resize correctly to the screen. Now you can use Pym.js to iframe responsively-built projects within Core Publisher stories.

Thank you to all the stations who joined us for the Twitter Chat last month! We had a great time answering your questions about the new Responsive Web Design in Core Publisher. 

If anyone missed the Twitter Chat or just want to look back on the questions and answers, the feed from the chat is now available on Click the link below to take a look at what we talked about during the chat:

Following up on a recent note to outline NPR Election Night coverage from Member Partnership, we wanted to specifically detail how to embed the NPR Politics Tumblr into a Core Publisher post or page.

Effective January 1, 2015 NPR Digital Services has revised the annual fees for Music reporting services.  NPR Digital Services is the sole reporting service for all radio stations choosing to have their digital performances of music covered by the CPB blanket music licenses. Billing for music reporting will be based on 4th Quarter reporting stations, and any stations that subsequently report.