Announcing the New DS Help Center for Self-Service Support Resources

Aug 8, 2013

NPR Digital Services is pleased to announce that we have developed a new support Help Center to provide additional self-service resources for stations to get answers to frequently asked questions, step-by-step how to instructions, training videos, and printable manuals for most of our products and services.

Our goal is to provide a variety of channels for stations to resolve any issues you have as quickly as possible, and reduce the need for submitting tickets for common questions and support needs.

We look forward to your feedback on how we can continue to improve the resources and information available in the Help Center. 

If you need support for a product or service, what should you do?

Start by going to the new Help Center and look at our knowledge bases for answers to frequently asked questions and step-by-step how tos. You can also watch training videos for refreshers on using our products or visit the Q&A Cafe to collaborate around specific issues or opportunities.

If your issue is not urgent or critical? Reach out to your Station Relations Manager, submit a ticket or call 617-622-5400 during business hours. Tickets are responded to as quickly as possible with a priority around urgent issues.

Are you having an emergency anytime day or night? Call our 24x7 emergency service at 888-225-3419.