Station Relations

Starting the week of August 5, 2013, the DS Support team is changing how we are working with the station community. Previously, each of our three support managers were regionally focused with a Station Relations Manager, handling all the setups and product & services support for a specific region.

Are you looking to change your current CMS or are you on the PI Platform? Check out Core Publisher.

Note: If you are a Public Platform, Newsroom, or Arts user, we will need to migrate you to Core Publisher by the end of September 2012, as NPR Digital Services will no longer support these modules.

Yesterday evening we were alerted to a failure within our network firmware impacting retrieval of NPR produced API stories. We have defined this error to affect only NPR stories updated between Friday and Monday. This issue did not affect any locally produced stories.

When NPR updates or deletes stories a command is sent to the API to retrieve the updated version or to delete the story from the Core Publisher database. This error caused by the firmware failure sent a delete command for all updates, which removed the stories from your site.

I’m happy to report that we’ve been able to negotiate a renewal to NPR's agreement with Associated Press that will allow AP photos to display with NPR-authored stories to all sites with station-level access to the NPR API, including all Core Publisher sites.

Please note -- these photos can only be used to illustrate the story they are assigned to and may not be used in other stories.