support

Digital Services provides several ways to for you to get answers to your questions and the support that you are looking for. See below for which option is the best for your question:

Submitting a support ticket is the best way to get answers to your non-emergency product-related questions. Our Support Team will contact you within 24 hours with follow-up questions, updates and/or a solution for your question.

To help us to better help you, here are some tips for submitting complete and helpful support requests:

The NPR Digital Services Support Center was created with stations in mind to provide a high-level experience for station users. From help articles to a newly organized back end to help our Support Managers access your tickets more efficiently, the goal of the Support Center is to provide you with the answers that you need.

To ensure that we are able to deliver the highest quality support experience, we need your feedback. There are two ways that you can provide feedback directly:

As public radio colleagues, we’re used to making the most out of the resources we have. And as your dedicated NPR Digital support staff, you know that we care tremendously about solving your technical problems quickly with the best possible solution. It’s why we often are friends as well as colleagues with our station partners, and why we often respond to tickets in our pajamas, on our commutes, and over lunch.